Consent form

Welcome to Saaya Care!

We value your privacy and are committed to protecting your personal and health-related information

Section 1: Purpose of Data Collection and Processing

By signing this consent form, I authorize Saaya Care to collect, process, and store mine or my family member's data, including sensitive health-related data, for the following purposes:

I consent to the collection, processing, and storage of mine or my family member's data for the following purposes:

Medical Care

•Diagnosis, treatment, and care management by healthcare professionals
•Nursing and caregiving services at home or other locations
•Fitness and nutrition counseling tailored to my health profile
•Medication management services
•Cognitive decline prevention programs and mental health monitoring

Medical Record Management

•Storage of medical history, medication management, and health records
•Coordination of care across different healthcare providers
•Upon the end of the subscription, all mine or my family member's data will be deleted from our end and handed over to me and them, including any medical records generated during the subscription.

Operational and Administrative Needs

•Financial processing, including billing, payments, and insurance claims.
•Internal audits, quality assurance, and service improvement

Data Storage

•Secure electronic storage of personal and medical data on Saaya Care's servers

Section 2: Scope of Data Collected

I consent to Saaya Care collecting and processing the following categories of data:

Personal Information:

•Name, age, gender, contact details, address, identity proof (Aadhaar, PAN, etc.)

Medical History:

•Previous diagnoses, treatments, surgeries, medications, allergies, family health history, vaccination history, lab test results, and any chronic conditions (e.g., hypertension, diabetes, etc.)

Financial Information:

•Insurance details, payment methods, billing information, payment plans, and subscription package details

Social & Lifestyle Data:

•Family background, marital status, habits, relevant lifestyle factors (e.g., smoking, alcohol consumption), and physical activity levels

Sensitive Personal Data (if applicable):

•Genetic information, biometric data (e.g., fingerprints, retina scans), mental health records, psychological assessments, and any data related to cognitive decline or mental health

Section 3: Authorization for Diagnostic Report Access

I hereby provide consent and authorize Saaya Care and its authorized diagnostic partners that whenever laboratory tests are conducted through such diagnostic partners pursuant to my/our registration with Saaya Care, the respective laboratory/diagnostic partner may directly share the test reports with Saaya Care. I further authorize Saaya Care to receive, access, process, and securely store such reports on my behalf and thereafter share the same with me and/or my/our designated family members, as applicable.

I understand and acknowledge that:

•Such sharing of reports is solely for the purpose of facilitating timely communication of results, continuity of care, and delivery of healthcare services under the Saaya Care program.
•Such reports may be utilized by Saaya Care for the purpose of developing, refining, and updating individualized health plans, thereby enhancing my health objectives and goals as identified during onboarding and subsequent consultations.

Section 4: Consent to Share Data

I consent to Saaya Care sharing mine or my family member's data under the following conditions:

1. Within Saaya Care

•Data shared with doctors, nurses, and authorized personnel involved in my care.
•Data access is restricted to professionals required for treatment or administrative purposes.

2. With External Parties:

•Third-Party Healthcare Providers (e.g., hospitals, specialists, labs)
•Insurance Companies/TPAs for claims processing
•Government Authorities or Law Enforcement (where legally required)
•Research and Clinical Studies (with anonymized data)

3. Supplements and Medicines Suppliers:

•Data shared with third-party suppliers of supplements or medicines for order fulfillment, tracking, and delivery of products recommended by Saaya Care's professionals.

Section 5: Prescription and Medication Handling

If I am prescribed any medicines or supplements by Saaya Care physicians or health providers:

•I consent to Saaya Care's licensed physicians prescribing medicines or supplements, and I understand that I will be responsible for following the recommendations and instructions provided by these professionals.
•I understand that Saaya Care may share my health data with pharmacies or suppliers for processing and delivering prescribed medicines and supplements.
•I acknowledge that I have been informed about possible interactions between prescribed medicines and other treatments or supplements I am taking.

Section 6: Sale of Supplements and Medicines

I understand and consent to the purchase of supplements and medicines through Saaya Care:

•I consent to the purchase of supplements and medicines recommended by Saaya Care's professionals. I acknowledge that the products sold by Saaya Care meet regulatory standards and are recommended based on my specific health needs.
•I understand that Saaya Care may receive and process my order for supplements or medicines, and may share relevant data with suppliers to complete the transaction.

Section 7: Revocation of Consent

I understand that I have the right to revoke my consent at any time. The process of revocation is as follows:

I understand the process to revoke consent as described above and acknowledge that the revocation will not affect any data processing carried out prior to my revocation:

•A written request must be submitted to Saaya Care through email at info@saayacare.com or via the Saaya Care portal.
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Upon revocation, Saaya Care will:
- •Cease the processing of mine or my family member's data except for ongoing treatments or legal obligations.
- •Ensure that mine or my family member's data is deleted or anonymized within 30 days, except for records that must be retained under applicable laws (e.g., financial records for tax purposes, medical records as mandated by healthcare laws).
•I understand that the revocation of consent will not affect any data processing carried out prior to my revocation.

Section 8: Data Retention Policy

I acknowledge that Saaya Care will retain mine or my family member's data for the duration of my engagement as a client, and thereafter for a period as required by law or for Saaya Care's legitimate purposes.

I acknowledge that Saaya Care will retain mine or my family member's data for the duration of my engagement and for legal obligations, medical record retention, and claims or dispute resolution as described above.

Section 9: Rights of the Data Subject (As per Indian Law)

As a data subject, I have the following rights concerning mine or my family member's personal data:

I acknowledge mine or my family member's rights under Indian law, including:

•Right to Access: I can request access to mine or my family member's personal and health data held by Saaya Care at any time.
•Right to Rectification: I can request correction of inaccurate or incomplete personal or medical information.
•Right to Erasure (Right to be Forgotten): I can request the deletion of mine or my family member's personal data under certain circumstances, such as withdrawal of consent or unlawful data processing.
•Right to Data Portability: I have the right to request the transfer of mine or my family member's data to another healthcare provider or third party.
•Right to Restrict Processing: I may limit the extent to which mine or my family member's data is processed, especially for non-essential services.

Section 10: Consent Options

Please choose one of the options below to proceed:

•Yes, I agree to the terms outlined above. I consent to Saaya Care collecting, processing, and sharing my data as described.
•No, I do not agree to these terms. I understand that I will not be able to access Saaya Care's services without providing consent.

Section 11: Consent and Acknowledgment

I have read and understood the terms of this consent form. I voluntarily agree to the collection, processing, and storage of mine or my family member's personal and sensitive health-related data as described above.